Privacy Policy & Terms
Clear information about how Infravox AI collects, protects, and handles your data. Last updated: March 2026. Questions? privacy@infravox.ai
Overview
Infravox AI ("Infravox", "we", "us", or "our") operates infravox.ai and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using Infravox, you agree to the practices described in this policy. If you do not agree, please do not use our services.
Information We Collect
We collect information you provide directly:
Account registration data (name, email, company)
Infrastructure connection details (cloud credentials stored encrypted)
Billing information (processed by Stripe — we never store card numbers)
Communications with our support team
We also collect usage data automatically:
Log data (pages visited, features used, timestamps)
Device and browser information
IP address and location (country-level)
Performance and error data
How We Use Your Information
We use collected information to:
Provide, maintain, and improve the Infravox platform
Authenticate users and enforce security policies
Send transactional emails (alerts, invoices, security notices)
Analyse usage patterns to improve product experience
Comply with legal obligations
We do not sell your personal data to third parties. We do not use your infrastructure data to train AI models without explicit consent.
Infrastructure & Log Data
When you connect cloud accounts, Kubernetes clusters, or CI/CD pipelines, Infravox accesses infrastructure metadata and logs solely to deliver the service.
Data is processed within your selected cloud region where available
We do not store raw log data beyond the retention period of your plan
All connections use encrypted transport (TLS 1.2+)
Credentials are encrypted at rest using AES-256
You can revoke access at any time from Settings
Data Retention
We retain personal account data for as long as your account is active. Upon account deletion:
Account and billing data: deleted within 30 days
Infrastructure connection data: deleted immediately
Audit logs: retained for 90 days for legal compliance, then deleted
You may request deletion of your data at any time by emailing privacy@infravox.ai.
Your Rights
Depending on your location, you may have rights under GDPR, CCPA, or other applicable laws:
Access: request a copy of data we hold about you
Correction: update inaccurate personal data
Deletion: request deletion of your account and data
Portability: receive your data in a machine-readable format
Objection: object to certain processing activities
To exercise these rights, contact us at privacy@infravox.ai. We respond within 30 days.
Security
Infravox implements industry-standard security controls:
All data encrypted in transit (TLS 1.3) and at rest (AES-256)
SOC 2 Type II compliance (in progress)
Role-based access control (RBAC)
Regular penetration testing
SSO with Google Workspace for internal access
No employee access to customer infrastructure data without explicit authorization
To report a security vulnerability, email security@infravox.ai.
Terms of Service
By accessing or using Infravox AI, you agree to these terms:
You must be 18 or older and authorized to bind your organization
You are responsible for maintaining the security of your credentials
You may not use the platform for illegal activities or to harm third parties
We may suspend accounts that violate these terms
Services are provided "as is" — we do not guarantee uninterrupted operation
Our liability is limited to the fees paid in the preceding 3 months
We reserve the right to update these terms with 30 days' notice via email.
Contact Us
For privacy questions, data requests, or legal matters:
📧 privacy@infravox.ai
📧 security@infravox.ai (security vulnerabilities)
📧 hello@infravox.ai (general enquiries)
Infravox AI
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