Enterprise SLA
Availability you can operate on
Contractual uptime, support response targets, and remediation credits for Enterprise plans.
Availability
99.99%
Monthly target for Enterprise deployments. Scheduled maintenance windows communicated in advance are excluded.
Support response
Severity-based
Targets from production-critical to standard requests, with dedicated enterprise channels.
Service credits
Contractual
Credits apply when monthly availability falls below the thresholds in your order form.
How it is measured
Availability is calculated monthly. Scheduled maintenance communicated in advance does not count against the target. The full schedule — including credit thresholds — lives in your order form. Live checks are on the status page; controls and posture are in the Trust Center.
Need the full enterprise schedule?
Contact sales