Enterprise SLA
Availability you can operate on.
Enterprise plans include contractual uptime commitments, support response targets, and remediation credits.
Availability
Target platform availability of 99.99% for Enterprise deployments, measured monthly excluding scheduled maintenance windows communicated in advance.
Support response
Severity-based response targets — from critical production impact to standard requests — with dedicated enterprise channels.
Credits
Service credits apply when monthly availability falls below contractual thresholds, as defined in your order form.
Contact sales for the full enterprise SLA schedule, or review our Trust Center.